Client Profile

Industry: Construction

Size: 100 staff, multiple active sites

Location: London

Background

Diamond Build Group plc delivers high-quality construction projects across the South East, managing multiple sites simultaneously for both public and private sector clients.

While their project delivery was strong, their IT infrastructure and processes were creating bottlenecks. Site cabins weren’t always reliably connected to head office, and each site manager often followed their own familiar processes. This lack of standardisation led to inconsistent communication, duplicated effort, and version control issues that impacted deadlines and budgets.

Challenges & Pain Points

  • Unreliable Site Connectivity: Site cabins often struggled to stay connected to head office, slowing decision-making.
  • Local File Storage Risks: Staff kept important project files on local laptops, increasing the risk of data loss or outdated information.
  • No Standardised Processes: Site managers implemented their own preferred methods, leading to inconsistencies across projects.
  • Document Version Confusion: Project documents were stored in multiple locations with no clear method to identify the latest version.
  • Slow Communication: Reliance on phone calls and emails meant critical updates could be delayed or missed entirely.

Our Approach

  • Reliable Site Connectivity
    Installed portable 4G/5G internet kits in all site cabins, providing consistent, high-speed access to head office systems.
  • Centralised Document Management
    Migrated all project files into a structured SharePoint environment with clear version control, permissions, and search capabilities.
  • Standardised Project Processes
    Developed a company-wide digital project management workflow to ensure all sites followed the same approved methods.
  • Secure, Remote-Managed Devices
    Supplied ruggedised laptops with mobile device management (MDM) so files were never stored solely on local machines and could be updated or secured remotely.
  • Staff Training & Adoption Support
    Delivered hands-on training for site managers and staff to ensure smooth adoption of new tools and processes.

Results

  • Consistent Connectivity: All sites maintained reliable links to head office, enabling faster decision-making.
  • Reduced Errors: Centralised document storage eliminated confusion over the latest plans or specifications.
  • Standardised Operations: All sites followed the same digital workflows, improving efficiency and reducing rework.
  • Increased Productivity: Teams could instantly share updates and documents without delays.
  • Data Security: Sensitive project data was no longer at risk from lost or damaged laptops.

Client Feedback

Virtual Edge team have looked after my companies ICT requirements for over 10 years and made sure that all of my department’s were able to function

This was a large swathe of business applications to service, marketing, business development, estimating, quality bids, health and safety, accounts, building contracts, quantity surveying, h.r., administration and all the troubleshooting that became necessary when staff have problems

– I would highly recommend Virtual Edge team.   John Gray CEO, Diamond Build Group plc.

Key Takeaways for Construction Firms

  • Standardised digital workflows prevent costly errors and delays.
  • Reliable site connectivity keeps projects on schedule.
  • Centralised document control ensures everyone works from the latest version.
  • Secure, remote-managed devices protect business-critical data.